Privacy Policy

1. Business Information

2. Information We Collect

We may collect information when you visit our website, submit a form, register for a webinar, book an appointment, purchase a program, or communicate with us.

• First and last name
• Email address
• Mobile phone number
• Billing and payment details where applicable
• Mailing address where applicable
• IP address and browser/device information
• Appointment, webinar, and registration details
• Form responses and customer support inquiries
• Communication preferences
• SMS opt-in consent records, including source, timestamp, and opt-in status

3. How We Use Your Information

We use collected information to operate our website, provide services, and communicate with you.

• Deliver webinars, trainings, workshops, programs, events, and services
• Process transactions and payments
• Send webinar access details and appointment reminders
• Provide customer support
• Send account notifications and service-related updates
• Send educational updates and promotional messages when consent has been provided
• Improve website performance and user experience
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations
• Maintain records of communication preferences and SMS consent

4. SMS Messaging & Consent

If you opt in to receive SMS messages from Academie voor Opstellingen DBA Hylke Bonnema, we may send text messages related to the consent you provided.

Non-Marketing Messages

Non-marketing messages may include webinar access details, appointment reminders, customer support messages, account notifications, and service-related updates.

Marketing Messages

Marketing messages may include upcoming workshops, online trainings, books, events, educational programs, service updates, and occasional promotional offers when marketing consent has been provided.

5. Mobile Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

6. Information Sharing

We do not sell, rent, or trade personal information.

We may share limited information with trusted service providers that help us operate our business and deliver services, such as:

• Website hosting providers
• Payment processors
• Email and communication platforms
• SMS delivery providers
• Scheduling and registration tools
• Customer support providers

These providers are required to protect personal information and use it only for the services they provide to us.

7. Cookies & Tracking Technologies

We may use cookies, analytics tools, pixels, and similar technologies to improve website performance, understand visitor behavior, remember preferences, and improve our services.

You can control cookies through your browser settings.

8. Data Retention

We retain personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, maintain business records, and enforce agreements.

SMS consent records may be retained as needed to document compliance with messaging requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.

No method of electronic transmission or storage is completely secure, but we take appropriate steps to protect the information we collect.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information.

You may also withdraw consent or unsubscribe from marketing communications at any time.

To exercise your rights, contact us at [email protected].

11. International Data Transfers

Your information may be processed outside your country of residence. Where required, we use appropriate safeguards for international data transfers.

12. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of third-party websites.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the updated effective date.

14. Contact Us

Academie voor Opstellingen DBA Hylke Bonnema

Linnaeushof 66H, 1098KP Amsterdam, Netherlands

Email: [email protected]

Phone: +31 6 40249042

Website: https://www.hylkebonnema.com